A contractor cut the internet line for a multi-tenant commercial building, and the carrier quoted roughly a week before a technician could be sent. We were on site within the hour and had the line repaired the same day. Every tenant was back online in hours rather than waiting out the carrier’s quote.
25+ years in network engineering · 200+ businesses & homes served · 5.0★ on Google · Owner-operated in Los Angeles
At a glance
- Environment: Multi-tenant commercial building
- The problem: A contractor severed the building’s internet line; the carrier quoted roughly a week for a repair visit.
- The result: Every tenant back online within hours on temporary connectivity while the physical repair was arranged.
- Related service: Managed Internet Plans
What the client needed
A property owner needed every tenant in the building back online after construction work severed the building’s internet connection.
Before
A contracting crew doing unrelated work accidentally cut the line. The incumbent provider quoted roughly a week before a technician could be sent, leaving the entire building without internet in the meantime.
What we did
We responded within the hour, diagnosed the physical break, and completed the repair the same day — no waiting on the carrier’s service queue.
After
Tenants were back online within hours, and the property owner had a faster option on file for the next vendor-caused outage.
“Workers knocked out the internet connection, my tenants were without connection — ATT quoting 1 week! Found A&G, they came out within the hour, repaired and fixed. I work with many vendors and it’s rare to find someone so willing and so prompt. Can’t thank enough.” — Verified client review
Recommended next step
Outage response works best when the backup plan is designed before the emergency. We can keep phones, email, and critical access working while the primary circuit is restored — backup routers, switches, 5G internet, modems, and in some cases Starlink options, deployed or prepared ahead of time. Managed Internet Plans and failover planning are good next steps for clients who cannot afford extended downtime.
Hours instead of a week — and the owner now has a faster number to call when the next outage hits.