A managed plan means your technology is handled every month — monitored, maintained, and supported — instead of only getting fixed when it breaks. A&G becomes the team that keeps your systems running, coordinates your vendors, and plans ahead so problems shrink over time instead of piling up.
We build each plan around your size and your systems — a small business, a home office, or a premium residence — and around how much support you actually need.
Who managed plans are for
- Small offices with 1-5 users
- Growing offices with 5-10 users
- Home offices and executive workspaces
- Premium homes with Wi-Fi, smart devices, cameras, and remote work needs
- Businesses that need recurring support, vendor coordination, cloud administration, backup planning, and monitoring
- Clients who want fewer surprises and a clearer technology plan
Example plan levels
Final scope and pricing should always be defined in the agreement, but these examples show how A&G can structure recurring support.
Essential Technology Care
Best for small offices, home offices, or premium residential environments that need basic recurring oversight and a reliable support path.
Good fit for: 1-5 users, one location, basic Microsoft 365 or Google Workspace support, Wi-Fi, internet, backup, and device oversight.
- Remote monitoring
- Basic help desk support
- Patch and endpoint health oversight
- Microsoft 365 or Google Workspace administration
- Backup review
- Vendor coordination
- Technology documentation
- Scheduled environment reviews
Managed Business Support
Best for businesses that need broader day-to-day technology help across users, cloud tools, Wi-Fi, backups, vendors, and recurring support.
Good fit for: 5-10 users, active user support, more cloud administration, onboarding and offboarding, and quarterly planning.
- Everything in Essential Technology Care
- Help desk support
- User onboarding and offboarding
- Backup monitoring
- Network and Wi-Fi oversight
- Vendor coordination
- Microsoft 365 or Google Workspace management
- Security review
- Quarterly business reviews
Resilient Operations Plan
Best for businesses or properties that need stronger continuity planning, more careful vendor oversight, and a longer-term technology roadmap.
Good fit for: multiple systems or locations, higher uptime needs, backup and recovery planning, internet failover planning, and more complex network, cloud, camera, phone, or access requirements.
- Everything in Managed Business Support
- Priority support planning
- Backup and disaster recovery planning
- Internet failover review
- Network monitoring
- Project and vendor oversight
- Annual technology roadmap
- Budget and lifecycle planning
Optional AI integration
A&G can also help clients evaluate and integrate AI workflows where they make sense.
- AI-assisted documentation
- Internal knowledge search
- Support triage
- Workflow automation
- Email or document review processes
- Safe use guidelines for employees
- Connecting AI tools to existing business processes
AI should be implemented carefully. The goal is not to add another tool for the sake of it. The goal is to save time, reduce repetitive work, improve access to information, and support the way the client already operates.
What most managed plans can include
- Monitoring
- Updates and patch oversight
- Help desk support
- Vendor coordination
- Backup review or backup monitoring
- Microsoft 365 administration
- Google Workspace administration
- Security review
- Documentation
- Monthly or quarterly reviews
- Network and Wi-Fi oversight
- User onboarding and offboarding
- Practical technology planning
What is usually scoped separately
Some work should be defined separately in the agreement or approved before it begins.
- Hardware
- Software licenses
- Cabling materials
- Cabling labor
- Large onsite installations
- After-hours emergency support
- Major projects
- New camera systems
- Conference room buildouts
- Fiber or internet provider installation work
- Equipment replacement
- Anything outside the plan contract
How managed plans save money
Managed support can reduce cost by preventing repeat issues, avoiding unnecessary purchases, improving documentation, catching weak points earlier, coordinating vendors, and helping clients make better upgrade decisions.
Not every client needs new equipment. But when new equipment is the right answer, it can improve productivity, reliability, security, and long-term support.
Start with the A&G Technology Blueprint Assessment
A&G can review the current environment, identify what is working, document what is fragile, and recommend the right level of recurring support.